CAN I SUPPLY MY OWN GARMENTS?
Sure, providing it is suitable for screen printing or embroidery, NOT sublimation. The garment must be brand new, unworn and unwashed. Always check with us to ensure you don't waste your money on something we cannot print. Oh, and don't come crying to us if your $5 K-Mart tee doesn't last. We don't guarantee the garments you bring in.
I FOUND A COOL AS IMAGE ON GOOGLE, CAN YOU PRINT IT FOR ME?
Unfortunately, we will not be able to use most images found on the web. The images need to be high resolution at 300ppi and to the intended size of the print. Blowing them up typically makes the image blurry and jagged. Crap in, crap out is the mantra around here.
WHAT'S THE BIGGEST SIZE YOU CAN PRINT?
Trick question. We can print up to 430mm tall x 430mm wide BUT you've got to have the right sized garments to accommodate this size too. No point giving us super small ladies tops that your design won't fit. Base your design size on the smallest garment you will require.
I ONLY HAVE A JPEG LOGO, CAN YOU USE IT?
We have a redraw service that will provide a super sharp logo for printing. It's very affordable and well worth getting it done. If you have multiple colours in your logo then this is essential for the screen printing process.
HOW DO I SUBMIT ARTWORK?
You can email your artwork directly to us firstname.lastname@example.org or bring in your design on a usb drive. Large files (over 5mb) can be sent via wetransfer.com.
IF I HAVE A REORDER, DO I HAVE TO PAY THE SETUP FEE AGAIN?
All reorders will have a discounted set-up fee per screen. There is still a certain amount of manual set-up for every job which takes time.
WHAT IS YOUR TURNAROUND TIME?
Generally it is 10 business days from when the quote and proof are accepted. Summertime is the busy season, so try to contact us a few weeks before the due date if possible! Urgent jobs are accepted on a case-by-case basis.
DO YOU HAVE A MINIMUM?
The more you do, the cheaper it gets. We like to have orders over x10 garments if your design is a single colour print. Multi colour printing can be costly due to the set-up costs on low runs. We have a heat transfer alternative that is proving popular with many companies.
CAN I PAY WHEN I PICK THEM UP?
If you don't have an account with us we do require a 50% deposit before we begin printing. Remaining balance is to be paid before the items can be taken. We love people who pay online, we don't always have correct change for cash payments.
44 Pukete Road,St Andrews, Hamilton
Phone 07 850-5147
With over 27 years in the business, Trio should be your first call for advice on the best options for your apparel needs. From tees and hoodies to fully customised teamwear at very competitive prices.